GSL XEN NOC – Because UPTIME Matters

Discover the power of XEN NOC by Ground Support Labs. Our innovative digital signage solutions ensure your screens are always operational with minimal intervention and zero downtime. Experience seamless 24/7 global monitoring and management.

Total Ecosystem Integration

XEN NOC platform is capable of monitoring and managing an entire network of digital signage devices and systems in a fully integrated way.

Because the platform connects with all components of the digital signage ecosystem — from screens and media players to network connections — it can automate fixes and perform self-healing tasks without needing human intervention.

Proactive Monitoring

Our proactive monitoring system uses automated self-healing to prevent issues from escalating, minimizing downtime and protecting your brand. This includes automatic troubleshooting steps such as remote power and screen resets.

Utilize XEN NOC’s  real-time alerts and comprehensive dashboard reporting to provide instant insights into your entire network, and empower data-driven decision-making.

OS-agnostic

One of the key strengths of Ground Support Labs’ XEN NOC platform is that it’s OS-agnostic, meaning it’s designed to work seamlessly with a wide range of operating systems and hardware. This flexibility ensures that your digital signage network remains adaptable and future-proof, regardless of the devices or systems you’re using.

Learn more about the various compatible operating systems below. 

Seamless Control Across Every Critical Component

Ground Support Labs’ Total Ecosystem Management provides seamless control of your entire digital signage network. From CMS and screen management to media player monitoring and network oversight, we proactively manage every critical component—including lighting, power, and software updates—for a smarter, more resilient network with minimized downtime.

XEN NOC PRO Features

Offering a comprehensive suite of features designed to keep your digital signage running smoothly and efficiently.

24/7/365 Global Help Desk

One point of contact to streamline support of all technology endpoints. With follow-the-sun support, you can access our service team any time of the day or night with our centralized help desk.

Remote Resolution

The most common network or hardware problems (like frozen screens or connectivity issues) can be automatically resolved without needing a technician to get involved.

Self-Healing Technology

We proactively resolve issues remotely—whether it’s a CMS glitch, network problem, or media player reboot—minimizing downtime, reducing costs, and ensuring optimal screen performance.

Custom Integrations

Custom integrations enable our NOC to connect directly with your specific hardware or systems—such as LED controllers (such as Novastar), LCD screens (such as LG/Samsung/Philips), as well as tablets/iPads, and so on—to communicate, retrieve data, and manage devices in real time.

OS-agnostic

Being OS-agnostic means that XEN NOC can manage and monitor devices running on various operating systems, such as Android, Windows, Linux Tizen, WebOS, System on Chip (SoC), BrightSign, and more.

Single Pane Of Glass Management

Gain real-time visibility into your entire network’s health and status through a single, unified dashboard. With end-to-end monitoring, reduce operational overhead and stay ahead of potential issues.

Quick Response Times

Experience rapid response times, with an average first response by a human in just 17 minutes with NOC PRO.

Flexible Subscription Plans

Select a plan that fits your budget and needs. Our Standard plan offers essential support for basic monitoring and troubleshooting. The PRO plan provides comprehensive, hands-on support with self-healing capabilities.

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Broadway Plaza – Kiosks, kiosks, kiosks !

Another successful installation of 8 kiosks at Macerich’s premier retail destination, Broadway Plaza! Enhancing the shopper experience with seamless digital engagement.

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LED Spectacular – Fashion Outlets Chicago (FOC)

VERY proud of our teams latest installation in (what can only be described as a very sunny) Chicago.

This full-turnkey solution of LED Spectacular, Media Players, Software CMS and GSL XEN NOC was delivered cradle-to-grave by our team and specially selected partners.

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Travel Retail Solutions: Virtual Try On

Travel Retail has an opportunity to engage shoppers in a way that would make the high street envious – increased dwell times! And for global travel retailers like Avolta, delivering richly engaging digital solutions that can inform and influence shoppers is key to success. Fortunately, with GSL’s expertise and innovative smart technology solutions, we are proud to have developed and deployed smart interactive retail technologies into airports around the world. 

Virtual Try On: The Initial Brief 

GSL were tasked with designing, building, deploying and supporting a retail-ready interactive experience for deployment into global air-side retail stores. The software allows a shopper to explore a Virtual Try On makeup experience to digitally try-on various makeup products using the digital display as a “Smart Mirror”.

For this solution, flexible deployment was key to the requirement, with some stores only able to accommodate floor standing, or others counter-top and others yet only wall mounted technologies.

Also key to the success of the project was seamless global network connectivity using a dedicated IoT data network that could work in any of up to 188 countries around the world.

GSL has designed the software, hardware and integrations necessary for global deployment of this interactive display solution, and provides 24*7 proactive monitoring, remote management and network connectivity around the world.

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Travel Retail Solutions: Find Your Perfect Whisky !

Travel Retail has an opportunity to engage shoppers in a way that would make the high street envious – increased dwell times! And for global travel retailers like Avolta, delivering richly engaging digital solutions that can inform and influence shoppers is key to success. Fortunately, with GSL’s expertise and innovative smart technology solutions, we are proud to have developed and deployed smart interactive retail technologies into airports around the world. 

Whisky Finder: The Initial Brief 

Fruity, Spicy, Smoky or Sweet ? The key flavours of the perfect Whisky. How can a digital interactive experience take a shopper on a flavourful journey of exploration through these categories and help the shopper to find their perfect blend or brand.

The solution asks the shopper a series of questions about taste and preference and uncovers a profile that matches the shoppers ideal flavour and then presents a catalogue of matching Whisky brands for purchase.

By delivering a personalised experience, the shopper understands that the recommendations are tailored to their individual preference of taste, and can therefore be confident of the recommendations given, thus increasing the probability of purchase.

GSL has designed the software, hardware and integrations necessary for global deployment of this interactive display solution, and provides 24*7 proactive monitoring, remote management and network connectivity around the world.

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