GSL XEN NOC – Because UPTIME Matters
Discover the power of XEN NOC by Ground Support Labs. Our innovative digital signage solutions ensure your screens are always operational with minimal intervention and zero downtime. Experience seamless 24/7 global monitoring and management.
Total Ecosystem Integration
XEN NOC platform is capable of monitoring and managing an entire network of digital signage devices and systems in a fully integrated way.
Because the platform connects with all components of the digital signage ecosystem — from screens and media players to network connections — it can automate fixes and perform self-healing tasks without needing human intervention.
Proactive Monitoring
Our proactive monitoring system uses automated self-healing to prevent issues from escalating, minimizing downtime and protecting your brand. This includes automatic troubleshooting steps such as remote power and screen resets.
Utilize XEN NOC’s real-time alerts and comprehensive dashboard reporting to provide instant insights into your entire network, and empower data-driven decision-making.
OS-agnostic
One of the key strengths of Ground Support Labs’ XEN NOC platform is that it’s OS-agnostic, meaning it’s designed to work seamlessly with a wide range of operating systems and hardware. This flexibility ensures that your digital signage network remains adaptable and future-proof, regardless of the devices or systems you’re using.
Learn more about the various compatible operating systems below.
Seamless Control Across Every Critical Component
Ground Support Labs’ Total Ecosystem Management provides seamless control of your entire digital signage network. From CMS and screen management to media player monitoring and network oversight, we proactively manage every critical component—including lighting, power, and software updates—for a smarter, more resilient network with minimized downtime.
XEN NOC PRO Features
Offering a comprehensive suite of features designed to keep your digital signage running smoothly and efficiently.
24/7/365 Global Help Desk
One point of contact to streamline support of all technology endpoints. With follow-the-sun support, you can access our service team any time of the day or night with our centralized help desk.
Remote Resolution
The most common network or hardware problems (like frozen screens or connectivity issues) can be automatically resolved without needing a technician to get involved.
Self-Healing Technology
We proactively resolve issues remotely—whether it’s a CMS glitch, network problem, or media player reboot—minimizing downtime, reducing costs, and ensuring optimal screen performance.
Custom Integrations
Custom integrations enable our NOC to connect directly with your specific hardware or systems—such as LED controllers (such as Novastar), LCD screens (such as LG/Samsung/Philips), as well as tablets/iPads, and so on—to communicate, retrieve data, and manage devices in real time.
OS-agnostic
Being OS-agnostic means that XEN NOC can manage and monitor devices running on various operating systems, such as Android, Windows, Linux Tizen, WebOS, System on Chip (SoC), BrightSign, and more.
Single Pane Of Glass Management
Gain real-time visibility into your entire network’s health and status through a single, unified dashboard. With end-to-end monitoring, reduce operational overhead and stay ahead of potential issues.
Quick Response Times
Experience rapid response times, with an average first response by a human in just 17 minutes with NOC PRO.
Flexible Subscription Plans
Select a plan that fits your budget and needs. Our Standard plan offers essential support for basic monitoring and troubleshooting. The PRO plan provides comprehensive, hands-on support with self-healing capabilities.
Leave a Reply
Want to join the discussion?Feel free to contribute!